NY HELPNo

AgencyInformation Technology Services, Office of

TitleStudent Assistant Internship (Enterprise Network Services), Ref# 8925

Occupational CategoryI.T. Engineering, Sciences

Salary GradeNS

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $22.61 to $25.36 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 6 AM

To 6 PM

Flextime allowed? Yes

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 50 Wolf Rd.

City Albany

StateNY

Zip Code12210

Duties Description Under the direction of an Information Technology Specialist 2, SG-18, within the Chief Technology Office/Enterprise Network Services/Voice Operations group, the Student Assistant Intern will be responsible for advanced analysis, engineering, implementation, and support of technologies within the UniteNY IP telephony and virtual meetings applications environment. The UniteNY environment now supports statewide customers, two geographically separated data centers, a highly complex core infrastructure, and an enterprise video solution.

Specific duties may include, but are not limited to, the following:
• Perform provisioning (Move, Add, Change, Delete – MACD) and incident support (e.g., troubleshooting, resolution, etc.) for ITS telephony, video conferencing, and online meetings environments.
• Triage ITSM Incident Management queues to ensure incidents and service requests are handled in a timely fashion.
• Coordinate with system vendors and carriers for MACD support and trouble ticket break/fix work.
• Work with ITS project teams to ensure timely, complete, and appropriate delivery of services to ITS clients.
• Develop and maintain system documentation, including detailed written technical procedures and reports.

Minimum Qualifications • Must be a US citizen or foreign national eligible to work in the United States
• Must be 18 years of age or older
• Must be currently attending a New York State college, university or graduate program, or be a resident of New York State attending a college, university or graduate program outside of New York State
• Must have completed a minimum of one (1) year as a student at a degree-granting two or four-year college or university (completion of one year’s worth of academic credits over a more extended period of time may qualify part-time students) OR currently enrolled graduate student or accepted in a graduate degree program
• Must have a minimum grade point average (GPA) of 2.0 or equivalent to a C.

Additional Comments This position can be part time or full time.

Fingerprinting and background check may be required.

Benefits of Working for NYS for eligible employees:
Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF/CSEA
• Up to Eight (8) days of paid sick leave annually for M/C
• Up to three (3) days of professional leave annually to participate in professional development
• Up to 50% telecommuting

Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Some positions may require additional credentials or a background check to verify your identity.

Name Student Assistant Program

Telephone 518-473-8720

Fax

Email Address internship@its.ny.gov

Address

Street NYS Office of Information Technology Services

Swan Street Building, Core 4

City Albany

State NY

Zip Code 12242

Notes on ApplyingPlease complete the Student Assistant Application: https://forms.ny.gov/s3/Student-Assistant-Application, no later than April 24, 2025. If you have any issues with the form, please contact ITS Student Assistant Program by email at internship@its.ny.gov.